Billing & Payments Guide

This guide provides a comprehensive overview of all billing and payment-related features in your Simbavault client area. Understanding how to manage your invoices and payments is key to keeping your services active and running smoothly.

Viewing and Understanding Invoices

You can view your complete billing history at any time from your dashboard.

1. Log in to your Simbavault client area.
2. Navigate to the "Billing" or "My Invoices" section from the main menu.
3. Here, you will see a list of all your invoices, along with their status (e.g., Paid, Unpaid, Cancelled).
4. Click on any invoice number to view a detailed PDF version, which you can download or print for your records.

We automatically send invoice notifications to your registered email address 14 days before the due date, and again on the due date itself. You will also receive payment confirmation emails.

Important: Please ensure your contact email address is always up to date to receive important billing notifications and avoid service interruptions.

Making Payments

To pay an outstanding invoice, simply click the "Pay Now" button next to it in your client area. We offer several convenient payment methods designed for the African business market:

• M-Pesa: Follow the on-screen instructions to complete your payment using our Paybill number and your unique invoice number as the account number.
• Credit/Debit Card: We accept Visa and Mastercard through our secure, PCI-compliant payment gateway.
• Bank Transfer: For larger corporate or annual payments, you can opt for a direct bank transfer. Please raise a support ticket to request our bank details.

Managing Payment Methods

For convenience, you can securely store a credit or debit card on file for automatic recurring payments. This is the best way to ensure your services are always renewed on time.

• To add a new card, go to the "Payment Methods" section in your client area and click "Add New Credit Card".
• Cards stored on file will be automatically charged on the invoice due date for any recurring services.
• You can add or delete a card from your account at any time.

Understanding Account Credit

Your account may have a credit balance, which can come from promotions, referral rewards, or pre-payments. This credit is automatically applied to any new invoices that are generated on your account, reducing the final amount you need to pay.

Service Cancellation Policy

You can request to cancel any active service at any time before its next renewal date.

1. Navigate to "My Services" and select the service you wish to cancel.
2. On the service management page, find and click the "Request Cancellation" button.
3. You will have two options:
   • End of Billing Period: Your service will remain active until its renewal date and will not be billed again.
   • Immediate: The service will be cancelled and terminated within 24 hours. Please note that all data will be permanently deleted.

Please note that we do not offer pro-rated refunds for cancellations made mid-cycle, as outlined in our Terms of Service.