Frequently Asked Questions about SimbaVault
Frequently Asked Questions
Have questions? We have answers. If you can't find what you're looking for, feel free to .
What's the difference between your web hosting plans?
Our plans scale with your needs. 'Starter' is perfect for personal sites, 'Business' for growing companies, and 'Pro' for high-traffic sites. All plans include a free SSL certificate, daily backups, and cPanel. Compare the plans on our Web Hosting page.
How do I set up my business email?
Setting up your email is quick and easy. After creating your mailbox in our client area, you can use our server settings to configure it on any device. We have a step-by-step guide to walk you through it. Read the email setup guide.
How secure are your backups?
Extremely secure. Our premium backup solutions use immutable storage, which means once a backup is saved, it cannot be altered or deleted. This provides robust protection against ransomware and accidental data loss. Learn more about our security practices.
Can you help me migrate my website from another host?
Yes, we offer free migration assistance for all new hosting accounts. Our expert team will handle the entire process of moving your website files, databases, and emails with zero downtime, ensuring a seamless transition to Simbavault.
Where is my data stored?
All our infrastructure and your data are hosted in secure, Tier III certified data centers located in Nairobi, Kenya. This ensures data residency, compliance with local regulations, and the lowest possible latency for users in the region.
What is your uptime guarantee?
We offer a 99.95% uptime Service Level Agreement (SLA) for all our services. We believe in transparency, so you can view our real-time system status and historical uptime on our public Status Page.